Account issues, grading queries, billing questions, and general help.
Mon–Fri 08:00–20:00 UTC
Dojo & Sensei Support
6 hours
Dojo registration, sensei portal, class management, and student roster issues.
Mon–Fri 08:00–18:00 UTC
Federation integration, API licences, member sync, and tournament data feeds.
Mon–Fri 09:00–17:00 UTC
Safeguarding (24/7)
Under 1 hour
Welfare concerns, safeguarding reports, and junior member protection issues.
24 hours, 7 days
Legal & Privacy
2 business days
Terms of service queries, data access requests, and legal correspondence.
Mon–Fri 09:00–17:00 CET
Sales & Partnerships
1 business day
Volume licensing, federation partnerships, dojo group accounts, and sponsorship.
Mon–Fri 09:00–18:00 CET